To ensure we can assist you as quickly and accurately as possible, the following tips may be helpful:

• Product & Technical Questions
  Many common questions are already answered in the Product and Technical Support sections of our website. Reviewing these resources first can often provide immediate answers.
• Service & Repairs
  If you are a retail customer seeking service for your glider, your local Wills Wing dealer is usually the best place to start. With the exception of hang glider sail repairs—which we perform at the factory—most inspections, repairs, and parts replacements are handled by authorized dealers.
• Ordering Parts
  When ordering parts, please use our Purchase Order system and include your glider’s serial number whenever possible. For fabricated or model-specific components, providing the model, size, year of manufacture, and any configuration options helps us ensure accuracy. For leading-edge components, please specify whether the part is for the right or left side.
  For safety reasons, replacement parts must be ordered through an authorized Wills Wing dealer.
• Technical Support
  If you’re contacting us for technical assistance, having your glider’s serial number ready will help us respond more efficiently. If the serial number isn’t available, a full description—including model, size, color, and approximate year of manufacture—is appreciated.
• Hang Loops & Harness Questions
  For hang loop or hang length inquiries, please measure your current hang loop-to-basetube length (from the hang point to the top of the basetube).
  For Wills Wing harness questions, providing the serial number is ideal. If unavailable, please include the dealer it was purchased from along with a brief description of colors and any custom options.